Business Operations Manager

Richmond, CA

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Who we are

Across the country, college completion rates are abysmal. In our home state of California, just over a quarter of students enrolled at a state university (CSU) campus graduate within four years. Of students who do graduate from college, around four in 10 end up underemployed in a first job. Traditionally underserved populations — like working students, students of color, parent learners, and those who are first in their families to attend college — disproportionately suffer.

We think this status quo is unacceptable. Rivet School is college built for real life — a new type of college experience designed from the ground up to support traditionally underserved students. Rivet School students earn an accredited, job-relevant bachelor’s degree in as little as 2-3 years, and for around $10,000, total.

Rivet School is a fast-growing nonprofit currently supporting 150+ students across California, and aiming to nearly double in size this year. We’re a tight-knit, supportive, and diverse team of ~15 (mostly full-time but with a couple of close outside collaborators). And we can’t wait to learn more about you — and to see if you might be a fit for this newest role. 

Why we need you

We’re growing quickly — and quickly outgrowing our existing processes and operations. You’ll help us build stronger, more sustainable, and more scalable systems across our organization. In brief, your role is to support Rivet School’s two co-Executive Directors on ongoing and new operational tasks and projects.

Over your first year or so, you’ll specifically focus on the following projects/initiatives:

  • People operations: Strengthening team culture and performance by systematizing our people practices.

  • Business operations: Helping lead the design and implementation of a new student data system (and associated dashboards), among other projects.

  • Fundraising operations: Helping improve our process for managing our development pipeline, funder relationships, and existing grants.

In addition to the project-based work above — and workload dependent — you might also assume a number of (smaller) regular operational responsibilities — like supporting our accounting and bookkeeping, managing bill payments, and helping maintain our data dashboards. 


As our organization grows, you’ll help hire new team members to staff these workstreams and others. As you do so, you’ll likely have the opportunity to specialize — in one of the functions above, or elsewhere across the organization.

Who you are & what you can do

  • You’re someone who’s deeply curious, eager for exposure, and capable of juggling multiple projects at once. You’re a fast learner, and open to input while comfortable setting your own direction. You like building new things, and are comfortable navigating complexity and ambiguity. We know there’s a risk inherent in hybrid roles — and we promise to be extra thoughtful about managing your capacity and avoiding burnout. We don’t expect you to solve all of our problems, or to do everything, but we will need you to be flexible and adaptable.

  • This role will require a ton of cross-functional collaboration. To do this well, you’ll need to communicate openly and proactively, and be open to a variety of different workstyles.  
  • You’re an excellent writer and presenter.

  • You're a whiz with spreadsheets and can easily build formula-based tools like dashboards and trackers. You’re a savvy user of tech tools. Even better if you have experience with Salesforce or other CRMs.

  • You are a data-driven and rigorous thinker, and you also jump at the chance to solve problems collaboratively. You excel at project management, sweat the small stuff, always follow through on your commitments, and are meticulous about documenting, communicating and organizing your work.
  • While this isn’t a requirement, we particularly welcome candidates who share proximity to our students — for instance, who worked while attending college, attended a community college en route to a bachelor’s degree, or who were an adult or parent learner.

Why you should apply

As an early member of our team, you’ll play a crucial role in taking Rivet School to the next level. Your work will directly impact the lives of our growing student body, and will help increase equitable access to high-quality higher education and life-sustaining careers.

You’ll also join a committed, high-performing, thoughtful, and very fun (if we say so ourselves) team. Here’s what a few team members say about working at Rivet School:

- I've never worked in a more supportive organization. The team fosters a culture of collaboration and openness that makes me feel comfortable bringing my whole self to work everyday.

- It’s hard to imagine a better workplace. Team members are genuine, empathetic, open to feedback, and competent.

- Collaborative work is woven into the Rivet School culture. As an introvert who usually prefers to work alone, I find collaborating with my team to be fun, productive, and supportive.

- I appreciate our open discussions on race, equity and inclusion and how each of us takes responsibility to use this lens in our work.

Learn more about the Rivet School team on our website here, or on Glassdoor

The nitty gritty

  • Target start date: As soon as March 29, 2021. 
  • This is a full-time role based in Richmond, CA. Our entire team is currently working remotely due to COVID, but we hope to return to our offices sometime in late 2021. When we do return, we’re planning for a flexible in-person schedule (think 2-3 in-person days / week), with openness to periods of remote work.
  • We offer comprehensive health benefits (medical, dental, and vision), including 50% premium support for spouses and dependents.
  • We offer 32 days of PTO per year (15 days of PTO and 17 recognized holidays), plus five sick days and generous leave policies (parental leave, bereavement, etc.).
  • At Rivet School, we use a competency-based leveling framework to ensure equity and fairness in promotions and compensation. The associated salary range for this role is $70,000 - $85,000 / year.
  • As part of our organizational commitment to equity, we run a competency-based hiring process. We assess candidates using pre-set questions, and evaluate each step in the hiring process against a pre-set rubric. The steps in this hiring process are as follows: Initial application form, brief video screen (30 minutes), performance task (75 minutes max), second-round video interview (45 minutes), final-round video interview (2 hours), and reference check.
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Why Rivet School

Rivet School isn’t just a great place for students.

Just as we pour our energy into making Rivet School an amazing place for students, we invest just as much in making Rivet School a great place for our team. While we’re serious about our work — and about pushing ourselves to grow — we’re also serious about having fun, showing up for each other, and taking time to pause when we need it.

Here’s what our team members say about working here:

“I’ve never worked in a more supportive organization.”

“It’s hard to imagine a better workplace. Team members are genuine, empathetic, open to feedback, and competent.”
“There’s high-quality work produced across the team. Things are systematized, well-documented, organized, and clear.”

If this environment speaks to you, speak to us! We look forward to getting to know you.